Frequently asked questions and answers
General information
The following services are included in our language courses:
• Placement test before the start of the course
• Interim tests for progress monitoring
• Wi-Fi usage in school
• Certificate of attendance showing the language level achieved
• necessary school and official certificates
• Student ID card
• Arranging language tandems
• Induction session
Certain programmes (e.g. junior programmes or group programmes) may include additional benefits.
The educational services provided by Academy of Languages are predominantly exempt from VAT.
The The cost of textbooks is not included in the course fees.. The amount of the cost depends on the course format and the output of the textbook ab:
- Online courses / Online attendance: approx. 50–70 € per language level for the e-book
- In-person courses / In-person attendance: approx. 35–70 € per language level for the print edition
The appropriate one in each case Textbooks and teaching materials can be purchased directly through the school..
In short: For a coursebook, participants should, depending on the course format, allow about 35–70 € per language level calculate. For online courses, an e-book is generally used, and for face-to-face courses, a print edition.
Our school has accessible facilities:
- Wheelchair access to school
- Accessible toilets
If you special support or individual adjustments please contact us if you need assistance before the start of the course. This allows us to clarify early on what support you require.
One lesson corresponds to 45 minutes of teaching.
Language levels & course selection
Assessment takes place before the start of the course so that you can start at the appropriate course level.
We offer various course formats:
- Intensive courses
- Evening courses
- One-to-one tuition
- Pairs tuition
- closed groups
- Corporate and business courses
- Online lessons
- Exam preparation
Our advisory service will be happy to help you choose the right course for your goals.
The required time depends on several factors:
- your starting level
- the intensity of the course
- your regular participation
- your individual learning progress
As a guideline, sufficient study time should be scheduled for a complete language level.
Teachers & Lessons
Our language courses are taught by experienced and qualified teachers. Our instructors have extensive experience in language teaching and guide participants individually and competently on their learning journey.
This focuses on a practical, comprehensible delivery of the learning content tailored to the respective language proficiency.
Registration & Fees
Yes. The registration fee applies upon initial participation.
It is:
- 1 Person: 60 €
- 2 people: 35 € per person
- 3 people: 30 € per person
- from 4 people: 25 € per person
The fees for the booked services are due upon receipt of the invoice, at the latest four weeks before the start of the course.
In the case of a late registration, less than two weeks before the start of the course, payment in full is required immediately upon receipt of the invoice.
Important: The time of registration and the scheduled course start date are decisive for the payment deadline.
The course fees can be paid in various ways. The following payment methods are available:
- Bank transfer
- debit card
- Credit card (Visa or Mastercard)
- Cash payment
This allows you to choose the payment method that suits you.
Holiday, public holidays & suspension of classes
Yes, a suspension of the course during the language course is generally possible. Participants can Suspension of a course for a holiday apply for.
For Language courses with a duration of at least 12 weeks is a suspension of a maximum of two course weeks Possible.
At a approved leave the end of the course will be postponed accordingly. The missed course weeks will thus be appended to the regular end of the course.
Falls Lessons due to a public holiday from, the missed lesson time will be made up for at the end of the course.
To allow the rescheduled appointment to be organised, the Application for making up for missed work in writing by 14:30 at the latest on the day before be submitted.
In short: Classes cancelled due to public holidays will be made up, provided the application is submitted in writing on time.
Yes. Our group courses come with a guarantee to run. This means: The booked group course will take place even if the Minimum number of participants of six people is not achieved.
If there are fewer participants, the course will be run with a reduced number of teaching hours at the participants' request:
- 3–5 participants: 25 % fewer lessons
- 1–2 participants: 50 % fewer lessons
Alternatively, by arrangement another group class of the same level to be visited.
In short: The running of the group course is guaranteed even with fewer than six participants. The amount of tuition may be reduced accordingly depending on the number of participants.
Withdrawal, cancellation & course change
Yes. At Academy of Languages is it possible to withdraw from the course until three weeks before the start of the educational measure Possible.
What is the cancellation period?
The notice of resignation must must be received by Academy of Languages in writing no later than three weeks before the start of the training programme. For compliance with the deadline the receipt of the notice of withdrawal by the school decisive, not the dispatch date.
What happens in the event of a later withdrawal?
In the event of a cancellation less than three weeks before the start of the training measure do they apply Cancellation fees in accordance with the General Conditions of Participation and Payment the Academy of Languages.
In short:
You may cancel free of charge up to three weeks before the course begins, provided that Academy of Languages receives written notice of cancellation in good time. Cancellation fees may apply if you cancel later than this.
If you withdraw less than three weeks before the course starts, the following cancellation fees apply at Academy of Languages. The amount of the fee depends on how long before the course starts the school receives notice of your withdrawal.
Cancellation up to one week before the start of the course
If you withdraw up to one week before the start of the course, the following fees apply:
- Course: 145 €
- Accommodation: 180 €
Withdrawal by Friday, 12:00 pm before the start of the course
If you withdraw by 12:00 on Friday before the start of the course, the following fees apply:
- Course: Course fee for one week of the course
- Accommodation: Rent for two weeks plus a 130 € administration fee
Withdrawal after Friday 12:00, but before the start of the course
In the event of a cancellation after Friday, 12:00, but before the start of the course, the following charges apply:
- Registration fee
- Course: Course fee for two weeks of lessons
- One-to-one tuition: fee for two lessons
- Accommodation: Rent for two weeks plus a 130 € administration fee
Important
The decisive factor is whether the notice of withdrawal is received by Academy of Languages in good time. Further details regarding withdrawal, cancellation and payment terms are set out in the General Terms and Conditions of Participation and Payment.
Basically, a Cancellation of the course or a reduction of the booked services after the start of the course is not possible. A change is only possible within the cases provided for by law permitted.
The Right of extraordinary termination remains unaffected. Therefore, if there is a legally recognised good cause, extraordinary termination may still be possible.
In short: once the course has started, booked services cannot generally be reduced or the course terminated with notice. Statutory exceptions and the right to extraordinary termination remain unaffected.
If a If a language course is cancelled, any accommodation booked at the same time is also automatically cancelled..
For the cancellation and any costs that may be incurred for the accommodation, the relevant provisions of the General Conditions of Participation and Payment the Academy of Languages.
In short: Cancellation of the language course automatically results in the cancellation of any accommodation booked at the same time. The respective cancellation policies of the General Terms and Conditions of Participation and Payment apply to the accommodation.
Yes. A Changing the course level or the module is possible..
By when does the switch need to be applied for?
The application for a change must must be submitted to the school office by 16:00 on Thursday at the latest, so that the change for following week can be taken into account.
In short: Anyone who wants to change their course level or module next week must submit the application at the latest Thursday at 16:00 submit to the school office.
Exams & exam preparation
Yes. The Academy of Languages offers exam preparation for various language exams, including:
- telc
- TestDaF
- TOEFL
- TOEIC
- Further language tests on request
What does the exam preparation include?
Exam preparation connects targeted language training with exam preparation and strategy training. This specifically trains language skills as well as the exam strategies relevant to the respective test.
Depending on Examination date and quotation Can different external examinations be conducted via the Academy of Languages Examination Centre be organised.
These include, amongst others:
- telc German exams
- TestDaF
- TOEFL iBT
- TOEIC
- TestAS
- further checks
What regulations apply to external audits?
For external examinations, the respective cancellation and fee policies of the licensors.
In short: Which external exams can be offered and organised depends on the respective exam date and availability. The regulations of the respective licensing body apply to withdrawals and fees.
One-to-one tuition & individual courses
The Academy of Languages offers One-to-one and individual tuition in numerous languages on. These include:
- German
- English
- Arabic
- Brazilian
- Bulgarian
- Chinese
- French
- Georgian
- Greek
- Italian
- Japanese
- Croatian
- Dutch
- Polish
- Portuguese
- Romanian
- Russian
- Swedish
- Serbian
- Spanish
- Czech
- Turkish
- Ukrainian
- Hungarian
Other languages are available upon request.
In short: Academy of Languages offers one-to-one tuition in over 20 languages. If the language you are looking for is not on the list, you can enquire about other languages.
One-to-one tuition can be scheduled flexibly. The regular lesson times are:
- Monday to Friday: 07:15–20:00
- Saturday: by arrangement
Is tuition possible outside of regular hours?
Yes. Lessons outside of regular hours are available by arrangement. For classes outside of regular hours as well as for For lessons on Saturdays, there is an additional charge of 25 % calculated.
In short: One-to-one lessons are normally available from Monday to Friday between 07:15 and 20:00. Saturday sessions and lessons outside these times can be arranged by prior agreement and incur an additional charge of 25 %.
Yes. One Trial lesson can be booked at the regular lesson price.
When booking a the registration fee is waived for a single trial lesson. The registration fee is only upon a subsequent booking due.
In short: A single trial lesson is available without a registration fee at the regular tuition rate.
Free cancellation of individual lessons is possible if the cancellation is made in good time and in writing.
- One-to-one lessons: by 14:00 at the latest on the day before
- Monday appointments: by Saturday at 14:00 at the latest
Important: The cancellation must be made in writing. If the respective deadline is not met, the lesson may be charged for.
Learning progress depends on the individual circumstances and the teaching intensity As a guide, a Language proficiency level in individual or pair tuition with around 80 teaching units per level be achieved.
In short: For one language level, in individual or duo tuition, on average about 80 teaching units be scheduled. The actual learning effort may vary depending on personal requirements and lesson intensity.
Learning progress depends on the individual circumstances and the teaching intensity As a guide, a Language proficiency level in individual or pair tuition with around 80 teaching units per level be achieved.
In short: For one language level, in individual or duo tuition, on average about 80 teaching units be scheduled. The actual learning effort may vary depending on personal requirements and lesson intensity.
The Academy of Languages offers Specialist language training including in the following areas:
- Medicine
- Care
- Economy
- Tourism and hotel industry
- Gastronomy
- IT
- Engineering
- Office communication
- Exam preparation
Are the contents tailored individually?
Yes. The content and focus of the specialised language training are tailored individually. This enables the teaching to be tailored to the respective subject area and the specific needs of the participants.
Junior programme
The Academy of Languages junior programme is aimed at children and young people. The minimum age is usually six years.
The programme will be designed to be age-appropriate and tailored to the needs of the respective age group.
Depending on the booked package, Academy of Languages’s junior programme the following services are included:
- Language course German or English
- Placement test
- teaching resources
- Certificate of Participation
- supervised leisure activities
- Accommodation
- Catering
- Support by the experienced team
Important: Which services are actually included depends on the respective booked package ab.
Besides the language tuition The Academy of Languages junior programme offers a varied Leisure programme. Depending on the offer, this may include, for example:
- Trips
- Sports activities
- creative workshops
- cultural events
- shared activities
This is not only about the Language learning, but also the learning about other cultures the focus.
Group programmes
Yes. The Academy of Languages organises individual language programmes for international groups, schools, higher education institutions and organisations.
Which benefits can be combined?
The group programmes can be flexibly combined with:
- language tuition
- Accommodation
- Leisure programme
- Cultural programme
- Transfers
- On-site support
Can group programmes be put together individually?
Yes. The Academy of Languages creates tailored quotes, which on the Goals and needs of the respective group are harmonised.
Academy of Languages group programmes are usually offered for groups of eight or more participants.
For smaller groups, an individual quote can be provided upon request.
The Key areas of focus for Academy of Languages rely on
- German
- English
In addition, the Academy of Languages offers numerous other languages a. Other languages are available upon request.
The Group tuition is tailored individually to each respective group. Possible areas of focus include:
- general language
- Communication training
- Technical jargon
- Exam preparation, for example for telc, TestDaF or other exams
The experienced teachers The Academy of Languages students are organising the lessons practical and goal-oriented.
Yes. Groups can Academy of Languages a varied cultural and leisure programme book.
Examples of what is included in the offer are:
- City tours
- Museum visits
- Trips to the region
- Neckar cruises
- Sports activities
- joint leisure activities
Individual requirements can be accommodated where possible.
Yes. At Academy of Languages group programmes depending on Group size: one free place for an accompanying teacher are offered.
The exact conditions will be agreed individually.
Courses for professionals & businesses
The Academy of Languages offers language training for various professional requirements on. These include:
- open group classes
- One-to-one tuition
- Pairs tuition
- Corporate training
- in-house training
- online training
- Exam preparation
Yes. For Companies develops the Academy of Languages tailored language training, which on the Employees' requirements to be coordinated.
Potential areas of focus include:
- Professional communication
- Technical jargon
- Presentations
- Meetings
- international cooperation
Next to German and English offers the Academy of Languages numerous other languages:
- Arabic
- Brazilian
- Bulgarian
- Chinese
- French
- Georgian
- Greek
- Italian
- Japanese
- Croatian
- Dutch
- Polish
- Portuguese
- Romanian
- Russian
- Swedish
- Serbian
- Spanish
- Czech
- Turkish
- Ukrainian
- Hungarian
Other languages are available upon request.
Yes. The Academy of Languages offers, amongst other things language courses that can be funded via an education voucher.
The The programmes funded by Academy of Languages are certified in accordance with the Accreditation and Approval Ordinance for Employment Promotion (AZAV).
Yes. The Academy of Languages language courses are after the educational leave laws of various federal states Accepted.
These include, amongst others:
- Baden-Württemberg
- Hesse
- Rhineland-Palatinate
Recognition is based on the respective state paid educational leave laws.
Accommodation – General Information
The Academy of Languages offers various accommodation options for language students:
- Halls of residence
- Flats
- Host families
Which accommodation is most suitable depends on the personal needs and the Availability ab.
Before your arrival, you will receive from the Academy of Languages all essential information about:
- Accommodation
- Journey
- Handover of keys
- Contacts
The Details will be communicated in good time before the start of the course..
Halls of residence & apartments
The Academy of Languages halls of residence offer different categories and facilities. Depending on the accommodation, the following services are available, for example:
- furnished rooms
- Flats
- Shared kitchens or private kitchen areas
- Wi-Fi
- Laundry facilities
Important: The specific equipment can vary depending on the accommodation.
Yes. In the Academy of Languages halls of residence stands Internet access available.
Please note that it is not necessarily a high-speed connection acts. For Academy of Languages accepts no liability for technical faults or interruptions to internet access.
The Rooms in the Academy of Languages halls of residence are furnished and generally feature:
- Bed
- Wardrobe
- Desk
- Chair
Bed linen is provided. Towels must be brought by guests themselves.
Yes. A Kitchen set can be hired subject to availability for a service charge and a deposit.
Yes. In the Academy of Languages halls of residence stand Washing machines and tumble dryers available.
The Use is at your own risk.
For the Residents are responsible for cleaning their own rooms or apartments..
The Communal areas are cleaned regularly.
Yes. One Extension of the accommodation is possible subject to availability.
The extension should be requested from the accommodation department as early as possible. A There is no guarantee of a specific room.
In short: An extension can be agreed if suitable accommodation is available. The application should therefore be submitted in good time.
Yes. After the commencement of the tenancy, cancellation of the accommodation is possible, provided that a notice period of six full weeks is observed.
In addition, a cancellation fee of 150 € applies.
In short: once the tenancy has commenced, the tenancy may be terminated by giving six full weeks’ notice. In addition, a termination fee of 150 € will be charged.
Yes. A Switching between different types of accommodation is possible subject to availability, for example between Hall of residence and host family.
The request for a change of accommodation must be submitted on time. A transfer can only take place if suitable accommodation is available.
Host families
One Host family offers the opportunity to use German directly in everyday life and to get to know German culture.
Many participants particularly appreciate:
- daily language contact
- cultural exchange
- friendly atmosphere
- to experience Germany first-hand
The Academy of Languages host families live in various parts of Heidelberg and in nearby towns.
The distance to the school can vary depending on the accommodation category and place of residence.
Participants reside at a Academy of Languages host family, in a single or twin room.
The rooms are generally equipped with:
- Bed
- Wardrobe
- Desk
- Chair
All rooms are Non-smoking room.
Bed linen is provided. Towels must be brought by guests.
Depending on Booking is a homestay accommodation with or without board Possible.
At accommodation with catering participants share meals together with the host family. This provides an additional opportunity to, Speaking German in everyday life and getting more language practice.
At a / During a Room only is a Kitchen use possible by arrangement with the host family.
One Wi-Fi guarantee can be booked subject to availability and for an additional charge.
If you need this option, you should the Request Wi-Fi warranty early.
The Host family takes care of the deep cleaning of the kitchen and bathroom as well as the cleaning of the guest room prior to arrival.
During the stay, the Participants are responsible for keeping their own rooms clean.
A change of accommodation is possible subject to availability.
Please contact our accommodation department in good time.
Arrival & Departure
The detailed information regarding the accommodation and key collection receive before your arrival by Academy of Languages.
When does the arrival at student halls take place?
With Arrival in halls of residence usually takes place on Sundays.
Different arrival times must be agreed in advance with the accommodation department.
The Check-out from the accommodation usually takes place on Saturdays.
Please arrange your move-out in good time with the accommodation department the Academy of Languages.
Please inform the Academy of Languages and, if applicable, your Accommodation as early as possible, if you arrive late.
At a / During a delay in arrival, the originally booked accommodation category may possibly not be guaranteed. The Academy of Languages reserves the right to alternative accommodation of the same or a comparable category to offer.
Deposit & refund
After the room inspection, you will receive a check-out form.
Please send this along with your bank details to our accommodation department.
The refund can take up to 20 working days.
Any bank charges will be deducted from the deposit.
Transfers & Parking
Yes. The Academy of Languages organises transfers from various arrival points, for example:
- Frankfurt Airport
- other requested pick-up locations
The Transfer costs depend on the respective route and provider.
Yes. On request, the Academy of Languages including journeys within Heidelberg, for example from the main station to the accommodation.
Some Academy of Languages halls of residence have paid parking spaces.
Furthermore, there are public parking options nearby. Please note in this regard local traffic regulations.
Further services
Yes. Participants who who would like to begin their degree studies in Germany after their language course, can the Student advisory service of Academy of Languages use.
What does the academic advisory service cover?
The service includes, for example:
- Review of existing documents
- Guidance on choosing suitable universities and degree courses
- Support with job applications
- Correction of cover letter and CV
What is the prerequisite for student counselling?
The prerequisite is the Proof of a university entrance qualification in the home country.
For participants who, for their Visa application and university application support require, offers the Academy of Languages the service „provisional registration“ a.
What does the „provisional registration“ service include?
The service includes:
- Review of application documents
- Support with university applications
- Correction of cover letter and CV
- Communication with universities
What are the prerequisites?
To use the service, the following conditions must be met:
- Booking of an intensive course of at least 12 weeks
- complete submission of all required documents
Important: „Provisional admission“ is support for university applications. The the respective higher education institution has sole authority to make the final decision regarding admission.
Yes. For participants requiring a visa provides Academy of Languages support with various organisational matters a.
These include, for example:
- Registration at the citizens' registration office
- Assistance with banking matters
- Help with taking out health insurance
- Preparation of documents for the immigration office
- general information on the visa process
Which prerequisite applies?
The prerequisite for this support is Booking of a language course with a duration of at least 12 weeks.
Leisure & additional services
Alongside the language lessons, we offer various leisure and cultural activities.
These include, for example:
- Trips
- Sports activities
- cultural events
- Museum visits
- regional explorations
Our goal is to connect language and culture.
Yes. About the „Courses à la carte“ conveys the Academy of Languages individual extras, for example:
- Sports
- Music lessons
- creative activities
- further leisure activities
How much do the additional offers cost?
The Costs depend on the respective offer and scope.
Yes. At the Academy of Languages stand Spaces and facilities for learning, practising and discussion available.
Yes. The Cultural programmes of Academy of Languages provide the opportunity to, getting to know Heidelberg and the region while simultaneously putting language skills into practice.
The offer includes, for example:
- City tours
- Trips to the region
- Museum visits
- Neckar cruises
- shared leisure activities
- cultural events
The Cultural programme is updated regularly and can vary by season.
The Activities are organised by Academy of Languages and – depending on the offer – through Accompanied school staff.
For individual events Minimum participant numbers apply. Details and costs will be announced before registration.
insurance
Yes. Upon request, participants to obtain insurance cover through the partners of Academy of Languages.
Insurance cover can, for example, include the following areas:
- Health insurance
- Liability insurance
- Accident insurance
Please notify the Academy of Languages before your arrival if necessary.
Certificates & Diplomas
Yes. After successful participation in the course receive a Certificate of Participation.
The certificate contains information on attended course and – if determined – to the achieved language proficiency level.
Yes. The Academy of Languages provides required School or official certificates in accordance with legal and organisational requirements from.
Important: Before issuing certain certificates, open invoices settled in full be.
Data protection
The Protection of your personal data is the Academy of Languages important. Your data will in accordance with applicable data protection regulations, especially the General Data Protection Regulation (GDPR), processed and protected.
Further information can be found in the Privacy policy of Academy of Languages.
Terms & Conditions & Important Information
The complete regulations of Academy of Languages to Registration, terms of payment, withdrawal and cancellation, accommodation, participant obligations and data protection find in the General Terms and Conditions of Participation and Payment.
This summarises the key terms and conditions for participating in the Academy of Languages offers.
Before the start of the course, you should ensure that:
- Your registration is complete.
- The required documents were submitted on time.
- Payments are made on time.
- Your language proficiency level has been correctly stated.
One good preparation enables a successful course start.
If for a certain entry requirements apply for a course, a grant or an exam, these must be met prior to participation.
Please find out more early on about the respective prerequisites and submit submit required documentation in good time.
Any further questions about the Academy of Languages offers?
You still have questions about our language courses, language trainings, examinations, accommodations or other offersWe are happy to advise you personally and answer any questions you may have about the Academy of Languages's suitable offers.
Contact us – we'll be happy to help.
Any questions? We're happy to advise you!
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